Refund policy
Refund Policy
At Dreamland Gift Studio, all of our products are custom-made and personalized to order. Because each item is uniquely created for you, we do not accept returns or offer refunds once an order has been placed and production has begun.
No Returns or Refunds
Since our products are made-to-order and personalized specifically for each customer, we are unable to accept returns or process refunds. This applies to all items in our store, including but not limited to personalized gifts, custom artwork, engraved items, and photo products.
Please make sure to carefully review your personalization details (names, dates, photos, text) before completing your order, as we are unable to make changes once production has started.
Damaged or Incorrect Items
We take quality seriously. If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us within 7 days of receiving your order at contact@dreamlandgiftstudio.com with:
- Your order number
- A clear photo of the damaged or incorrect item
We will review your case and, if approved, offer a free replacement at no additional cost to you.
Order Cancellations
Orders can only be cancelled within 24 hours of placement, before production begins. After that window, cancellations are no longer possible due to the personalized nature of our products.
To request a cancellation within 24 hours, please contact us immediately at contact@dreamlandgiftstudio.com.
European Union — 14-Day Cooling-Off Period
If you are located in the European Union, please note that the standard 14-day right of withdrawal does not apply to custom-made or personalized products, in accordance with Article 16(c) of the EU Consumer Rights Directive.
Questions?
If you have any questions about your order or our policy, don't hesitate to reach out to us at contact@dreamlandgiftstudio.com. We're happy to help.